Chelsea Garden Center has two locations in Brooklyn. Visit us at Red Hook at 444 Van Brunt St. or Williamsburg at 87 Havemeyer St. Visit our about page for more information.

In addition to cash, we accept MasterCard, Visa, American Express, debit cards and personal checks (with a valid driver’s license).

Please call either store to reach a team member for customer service. Visit our contact page for more information.

Yes, we do offer landscape design & installation services; please call your nearest location to find out more & to speak with a representative or fill out our customer request for landscape services and one of our designers will get back to you. Visit our Residential Design page or our Commercial Design page to learn more online.

We love taking special orders! Please call your closest store to speak to a representative about what you would like to order. Special orders on out-of-stock items (including plants, custom-planters, furniture, and concrete merchandise) require a 50% deposit. In the event that we are unable to fill your special order, your deposit will be fully refundable. Arrival time for special orders may vary and cannot be guaranteed.

An item’s availability can be checked by calling either store or sending an email to info@chelseagardencenter.com.

You can contact us at our Red Hook location and ask for our dispatch manager, Adele, or the general manager, Alex. The phone number is 718-875-2100.

Our contactless curbside delivery fees are fixed based on your proximity to either of our Brooklyn locations. If your delivery includes steps/stairs, tight corners, or difficult maneuvers, we ask that you contact us to discuss the details so we can calculate an appropriate price.

Please contact us to discuss delivery options or choose in-store pickup at checkout.

Yes, we will deliver to the garden or terrace. Note that stairs or walk-ups will incur additional fees based on the number of stairs or flights and the items in the order. We also provide contactless curbside delivery for a predetermined rate on our website. Please get in touch with your local Chelsea Garden Center and ask for Alex or Adele in Red Hook or Raquel or Jordan in Williamsburg for special requests.

Over the last several years, with the increase in junk calls, we have had trouble reaching clients to make delivery arrangements. We urge you to provide accurate, active emails and to enter our trunk service telephone number into your phones to ensure we can reach you to make delivery & installation arrangements. We thank you in advance for your anticipated cooperation in setting up the best possible communication with our dispatch team. Thank you! 

If you would like to add more items to your pending order or change a delivery appointment, please contact the store where you placed your original order. An associate will locate your invoice and make the requested additions. Edits to an order cannot be made within 24 hours of the proposed delivery date. 

Our plants are meticulously cared for and delivered with quality in mind. To prevent the spread of pests and/or diseases to our plants, we do not offer any returns on living plants or perishable materials not installed by Chelsea Garden Center after a delivery or pickup is accepted. Please inspect your items thoroughly and make sure you are satisfied with them before accepting the delivery or pickup. Accepted pickups/deliveries are final.

If at any point after accepting the delivery or pickup you are unhappy, please contact us. We are always open to working with you if you are not 100% satisfied. Non-living plant materials (soil, pottery, etc.) can be returned undamaged with a receipt for store credit within 7 days. We do not issue cash or credit card refunds except for same-day returns of non-living items; in this case, credit card refunds will be issued, but only for same-day purchases.

If you received a delivery and are not satisfied with your purchase, please contact us at our Red Hook location and ask for our General Manager, Alex, who will be happy to discuss the details and reach a resolution. 

Kindly contact us at the location where you placed your original order and ask for a manager to help you. We are happy to deliver any missing item free of charge. 

Each of our product pages provides general care guidelines. Please call one of our locations for more detailed information on plant care.

All our plant selections do not appear online. Please visit one of our two garden centers for our complete selection of plant offerings.

All trees and shrubs installed by Chelsea Garden Center, Inc. are guaranteed for 100% free replacement (variety depending on availability) within 90 days from date of original planting, not to include overwintering.

This guarantee applies only to trees and shrubs; it does not include labor, delivery fees, and additional materials, which are an added charge. This guarantee does not apply to any losses due to neglect, winter-damage, or acts of God, nor does this guarantee apply to plants not installed by Chelsea Garden Center, Inc.

We offer planting services for any plants that were bought at either garden center. We do not offer planting services for online purchases or plants purchased from other sources.

Each one of our plant product pages has information on sun/shade requirements. If you have further questions on a particular plant, please consult with one of our experts at either location.

Watering instructions are tricky as every garden and gardener has different conditions to plant in. In general, we can share which plants prefer dry conditions versus those that prefer moist, cool conditions. For clients planting on terraces, wind and sun exposure along with the height of the terrace will all come into play in terms of frequency of watering.

The general rule of thumb is to repot plants when you see the roots coming out of the drainage holes or coming to the surface of the planters. For houseplants, plant in one size larger. For example, replant a 10” pot into a 12” pot. Try to do your houseplant repotting in spring and fall when the plants are actively growing.

Please bring in samples of your leaves to either store. If you are unable to come in, please send pictures of the plant to info@chelseagardencenter.com and allow 24 hours for an associate to respond. Note, generally yellow leaves are a sign of over-watering. Brown & yellow leaves often are caused by poor drainage and over-watering; make sure that your container or planter is draining freely.

Clients who travel frequently often come home to find a troubled garden or house plants that have lost vigor. If you plan an extended vacation, please plan to have your plants tended to.