IN-STORE PICKUP

Store pickup is available during normal business hours in the Red Hook or Williamsburg store. Orders will be processed within 24 hours; you will be notified via email when your order is available for pickup. On the day of the scheduled pick-up, bring your emailed receipt, and when you arrive at the store, please come to the checkout counter for assistance.

DELIVERY

We deliver Monday through Friday between 8 AM – 4 PM. Walk-up service is available in buildings without elevators at an extra charge. Fees are calculated case-by-case based on the volume of goods and number of flights.

If you have accessibility needs or special circumstances, please call our Red Hook location in advance, and we’ll be happy to assist.
We need to know if your building requires a Certificate of Insurance. Please check with your building manager. It generally takes us twenty-four (24) hours to produce a COI from our carrier.

If a COI is required, please email a sample certificate to our dispatch team promptly. This will ensure a timely turnaround:

alex@chelseagardencenter.com

We will contact you within 24-48 hrs. if your items are in stock & ready for delivery.
Please note that during our peak season, longer lead times may be required.
Our goal is to get you your orders as expeditiously as possible.
We offer a 3–4-hr. window to schedule deliveries.
Our delivery rates are based on your zip code & proximity to our Brooklyn stores.

Thank you for your understanding and cooperation!